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  • Annual Reports

    Category
    All annual reports for the council are shown here
  • Current Job Vacancies

    Category
    List of current job vacancies at Colchester Borough Council and Colchester Borough Homes
  • Customer Contact Centre Performance

    Category
    Performance is measured by the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. Averages are per quarter year, not individual months. The Centre saw a large increase in contact in the first two quarters of 2017 due to changes made to the waste collection service.
  • Customer Satisfaction - All

    Category
    Customer survey to measure satisfaction with the telephone service received
  • Customer Satisfaction - Colchester Borough Homes

    Category
    Customer satisfaction survey results for Colchester Borough Homes call centre
  • Customer Satisfaction - Council Tax

    Category
    Customer satisfaction survey results for Council Tax call centre
  • Fraud

    Category
    The Housing Benefit Fraud function was transferred to the Department for Work and Pensions. The Council therefore no longer has data to publish against this item.
  • Freedom of Information requests

    Category
    Data can now be accessed from the following address (type address into your browser to access). www.colchester.gov.uk/info/cbc-article/?id=KA-01814 . How many requests are processed annually and who makes them.
  • List of Current Byelaws

    Category
    Current Byelaws
  • New Burdens Grant

    Category
    The amount of New Burdens Grant received by the Council
  • Number of Homes in the Borough

    Category
    Data can now be accessed from the following address (type address into your browser to access). www.colchester.gov.uk/info/cbc-article/?id=KA-01814 . Total number of households in the Borough; data supplied by the national Valuation Office Agency.
  • Number of Staff Employed

    Category
    The number of staff currently employed by Colchester Borough Council
  • Organisation Chart

    Category
    Top 3 levels of the organisation
  • Pay Multiple

    Category
    Pay multiple is the ratio between the highest and lowest paid staff
  • Performance

    Category
    Resource showing Colchester Borough Council's strategic plan, performance & improvement framework, statement of accounts and other relevant information
  • Policies

    Category
    Details of all Council policies
  • Population

    Category
    The most recent estimates of the Borough's population
  • Public Health Funeral details

    Category
    Data from August 2020 can now be accessed from the following address (type address into your browser to access). www.colchester.gov.uk/info/cbc-article/?id=KA-01814 . Assisted Funerals conducted during a rolling year to date. The information shown is all that the Council can provide with regard to Public Health or Assisted Funerals.
  • Public Spaces Protection Orders: PSPO

    Category
    Current Public Spaces Protection Orders (PSPOs)
  • Senior Staff Salaries

    Category
    Salary details of Colchester's senior officers within the top 3 levels of the organisation and employees whose salary exceeds £50,000
  • Staff Sickness

    Category
    Staff sickness rate, measured in working days
  • Trade Union Facility Time - Transparency Code

    Category
    Information relating to trade unions with the Council
  • Trade Union time - 2017 Act

    Category
    From 1 April 2017 - period runs from 1 April each year for 12 months. Info must be published by 31 July after end of period - ie 31 July 2018 for year to 31 March 2018. To see full text of questions please hover over each column heading.
  • Waste and Recycling Customer Satisfaction

    Category
    Waste and Recycling Customer Satisfaction survey 2018/19