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Date Do you feel we answered your call in a reasonable time? Did you get everything you needed from the call? Did you feel the person you spoke to was professional and polite? Were you satisfied with the service you received today? Do you feel you were treated fairly today?
01/09/2019 92% 90% 96% 92% 95%
01/06/2019 85% 84% 90% 87% 90%
01/03/2019 85% 84% 92% 87% 91%
01/12/2018 91% 90% 95% 92% 94%
01/12/2017 93% 90% 96% 95% 95%
01/09/2017 90% 86% 95% 91% N/A
01/07/2017 72% 76% 91% 78% N/A
01/02/2017 90% 83% 94% 89% N/A
01/09/2016 88% 80% 92% 86% N/A
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